Privacy Policy

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Welcome to JOYLITES. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and the purchase of our products. By accessing or using any part of the site or services, you agree to be bound by these Terms. 

1. General

 JOYLITES reserves the right to modify these Terms at any time without prior notice. Changes will be effective upon posting to our website. Your continued use constitutes acceptance of any updates. 

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the legal capacity under applicable law to enter into a binding agreement. 

3. Product Information

We strive to provide accurate product descriptions, nutritional details, and ingredient lists. However, we do not warrant that all information is error-free, complete, or current.

All products are manufactured under strict quality control measures, including but not limited to:

• Manual processing of selected ingredients (e.g., bird’s nest and fish gelatin).
   
• High-temperature sterilization (121°C) for commercial-level sterility.
   
• Use of purified water with a 3-stage filtration system.
   

Please consult a healthcare professional before consuming any product, especially if you have allergies, are pregnant, nursing, or under medical supervision.

4. Pricing & Payment

All prices are listed in local currency and include applicable taxes unless stated otherwise. JOYLITES reserves the right to change product prices without notice. Orders are confirmed only upon full payment.

Accepted payment methods include major credit cards, bank transfers, or other methods as specified during checkout.

5. Shipping & Delivery

Orders are processed and dispatched based on availability and location. Estimated delivery timelines are provided as a guide only. JOYLITES is not liable for delays caused by third-party logistics providers or unforeseen circumstances.

Shipping fees, if applicable, will be shown at checkout.

6. Returns & Refunds

Due to the nature of our food and wellness products, we do not accept returns for hygiene and safety reasons unless the product is defective or incorrect.

In the event of:

• Missing items: Notify us within 5 working days from the dispatch date.
   
• Damaged or defective goods: Notify us within 72 hours of receiving your order.
   

All refund requests must be submitted in writing and accompanied by proof of purchase and photographic evidence.

7. Intellectual Property

All content on this website, including text, images, product designs, logos, and trademarks, are the property of JOYLITES and protected by intellectual property laws. Use without prior written consent is strictly prohibited. 

8. Limitation of Liability

JOYLITES shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our maximum liability is limited to the purchase price of the product. 

9. Privacy Policy

By using our website or services, you agree to the collection and use of your information as described in our [Privacy Policy]. We take reasonable steps to protect your data and do not share personal information with third parties without consent. 

10. Governing Law

These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of Singapore. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Singapore. 

11. Contact Information

If you have any questions about these Terms & Conditions, please contact:

JOYLITES Customer Service
Email: joylitesholding@gmail.com
Phone: +65 8084 2217